“Nice calm environment, well maintained. You are greeted well every time you come here. We get that extra help. Most other resource centres require a letter from your welfare worker. Here there is no waiting time or waiting period … Since Bob has taken over that continuity has allowed the centre to be modern. We have every new and modern technology. There has not been a change in leadership, you get continuity. He is a whiz-kid. He is very welcoming when immigrants come in.”